Shipping & Returns
Do you charge extra fees for international shipping?
Experience stress-free shopping with FEWL — no matter where you are in the world, the price you see is the price you pay. We guarantee zero tariffs, charges, or hidden fees with FREE WORLDWIDE SHIPPING.
Do I need to pay tariffs or customs charges?
No, you don’t! Whether you’re shopping from the USA, EU, or anywhere else, we cover all tariffs and customs charges. The price you see at checkout is the total price you pay — no hidden fees, no extra costs.
- USA: All tariffs are included.
- EU: All customs charges are taken care of.
Shop freely knowing FEWL handles all import fees on your behalf.
Do you accept returns?
14-day return policy from the date of purchase, subject to the following:
- Items must be returned in identical condition to when sold (same weight, size, and condition)
- Refunds processed to your original payment method within 14 days of receiving the return
- Return postage costs are the buyer's responsibility
Deposits & Payments
Can I reserve an item with a deposit?
Yes! We offer two friendly options:
- 30-Day Deposit: 10% deposit, 30 days to pay in full (non-refundable)
- 150-Day Deposit: 25% deposit, 150 days to pay in full (30-day cooling-off period)
Pay by card, Google Pay, PayPal, bank transfer, or contact us on Instagram @edinburgh.vintage.jewellery or email support@edinburghwithlove.co.uk.
Our Jewellery
How do you assess your jewellery?
We fully appraise every item for both condition and content using close
inspection and industry-standard testing equipment. You can count on
each piece being in excellent condition consistent with age, unless
stated otherwise. Our mobile phone photographs show true images without
filters, including close-ups of both perfections and any imperfections.
What should I know about vintage and antique pieces?
We personally select all pre-owned pieces, rejecting over 95% of what we're offered. Most items are over 30 years old with previous owners and stories to tell. We research and analyse every piece using industry-standard methodology and provide written confirmation with your purchase. Our diamonds are earth-mined, though we don't research stone origins or enhancements due to limited resources.
What's your packaging like?
We use minimalist packaging — small, plain boxes that are discreet, robust, reusable, and minimise postal costs. No fancy packaging means better value for you.
Do you offer resizing?
Yes — every ring comes with a free resize. Simply leave us a note at checkout, email, or contact us on Instagram with your correct size. You can also use the Jason Withers App (Apple & Android) to measure an existing ring.
We offer this free resize so you can buy with confidence — the price you pay covers the craftsmanship, and we handle everything for you. Returns of resized rings are accepted, with a small adjustment for the goldsmith cost if applicable.